For merchants

Questions frequently

by Dotpay Merchants

Detailed information concerning the merger can be found at

To get a dedicated offer, please contact our Sales Department.

All current graphics may be downloaded from our website.

From September 14, 2019, the payer's (buyer's) payment service provider, e.g. a provider of the Buyer’s payment account (e.g. bank, payment institution, electronic money institution) or the issuer of the Buyer's payment instrument (e.g. bank, payment institution or electronic money institution issuing a payment card or another instrument, e.g. an electronic banking system that allows for making a payment order) will be required to authenticate the payer (Buyer), unless there is an exception to the regulations mentioned above (e.g. low-value payments, recurring payments, payments to trusted recipients, payments in machines, low-risk payments). This means that in the case of payment cards, banks will more often use 3DSecure, and in the case of other payment channels – they will require the payer to provide additional authentication, e.g. a code from a dedicated application for generating passwords.

To activate card payments and receive detailed information on the possibility of extending the existing cooperation, please contact our Sales Department.

Technical issues may be reported by e-mail to the following address: or by phone at +48 12 688 26 00. Please submit reports regarding the operation of payment modules (suggestions, proposals) via GitHub ( directly for a particular module).

Causes fall into three categories. A given payment method may:

The ID can be found after logging in to the Dotpay panel by clicking "Settings" in the top bar. The ID number is a 6-digit string following the # sign in the "Store" column.

The PIN can be found after logging in to the Dotpay panel by clicking "Settings" in the top bar. The PIN is a 32-character string in the "PIN" column.

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